Every message meets its order.
The difference between "let me check" and an instant, correct answer. Connect Shopify read-only and every reply cites live order facts: status, carrier, tracking, totals.
New message · Liam Park
"Did my order ship yet? I need it before Friday."
$86.40 · Royal Mail · Shipped June 8
Matched automatically by customer email
Reply sent by ReplyBay
Good news Liam, it shipped June 8 with Royal Mail and is on track to arrive Thursday. Tracking is here.
No tabs were opened in the making of this reply.
How it works with Shopify
Connect read-only
ReplyBay asks for read scopes on orders and customers. It cannot touch your store, your refunds, or your billing. Ever.
Messages match orders on their own
By customer email and any order number in the text. The matched order appears next to the conversation before you would have finished reading it.
Drafts cite the facts
Fulfillment status, carrier, tracking link, totals: pulled live at draft time, so the answer is right when it sends, not when it was written.
"Where is my order", solved
The most common ticket in e-commerce becomes a lookup. Answered in seconds, correctly, forever.
Changes escalate to you
A customer wants a different address or a refund? The AI never touches the order. The thread lands with you, order attached.
TikTok Shop too
Same order context for your TikTok Shop customers, connected in the same place.
Receipts on every reply
The context panel shows exactly which order and which policy the reply was grounded in.
Also flows into the same bay