A fraction of what a support hire costs.

One customer thread, not one message. A back-and-forth with the same person counts once, no matter how many replies it takes to resolve. Internal notes and your own outbound messages never count.

Always, if you want to. On every plan you set a confidence threshold: confident replies auto-send, and anything below the line lands in the approval queue for you to check.

It stops and asks you. Low-confidence drafts wait in the approval queue, and messages from angry or upset customers always escalate to a human, the AI never argues with a customer on your behalf.

Gmail, WhatsApp, Instagram, TikTok Shop, Shopify, Zendesk, and more. Starter connects Gmail plus one more channel; Growth and Scale connect everything at once, in one queue.

ReplyBay studies your past replies, help docs, policies, and product details, then drafts in the same tone, phrasing, and structure you already use. Every edit you make is a lesson, it keeps getting closer.

Data is hosted in the EU, encrypted in transit and at rest, and never used to train shared models. We are GDPR compliant and our SOC 2 audit is in progress. You can export or delete everything at any time.

Nothing breaks. We keep answering your customers and give you a heads-up to upgrade. You are never cut off mid-month and never billed for overage without saying yes first.

Anytime, in one click, no contracts, no cancellation calls, no clawbacks. Monthly plans stop at the end of the current period; annual plans are refunded pro-rata for unused full months.