- Faster draft generation, 0.4s average, down from 1.2s
- TikTok Shop comments are now supported
- Fixed: occasional duplicate draft on refresh
Changelog
What’s new in ReplyBay.
Every update, every improvement, every step toward the support team that never sleeps.
- Gorgias integration launched
- Voice training now uses your last 90 days of replies (up from 30)
- Analytics: new sentiment trend chart
- Auto-send mode, set a confidence threshold and ReplyBay sends without approval
- WhatsApp Business API integration
- A fully redesigned dashboard
- Escalation rules, custom keywords trigger a human handoff
- Shopify order context now injected into drafts (order number, status)
- Performance improvements for large inboxes (10k+ messages)
- Instagram DM + comment monitoring
- Multi-language support across 47 languages
- Team roles, admin, reviewer, viewer
- Private beta launched
- Gmail + Reamaze integration
- The core AI drafting engine
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