ReplyBay handles customer conversations across inboxes, DMs and social comments, using your business data and your rules.
A buyer just sent their third message about the same order. Still no reply. Tomorrow, they dispute the charge.
Order found. Reply drafted in your voice, sources cited, sent.
You're still asleep.
You set the confidence threshold. Angry customers reach a human in seconds. The line is always yours.
Start freeA bay is where the open sea finally goes quiet.
That's what we built.
Ten inboxes used to mean ten tabs. Now they all flow into one place, read, drafted in your voice, and answered.
Private messages, public comments and the rules that connect them, all working from the same orders, policies and approvals.
AI Inbox
Email, WhatsApp, Instagram and Messenger DMs land in one queue. Each reply is drafted from the customer's order and your policies, with its sources shown. Once you turn auto-send on, replies above your confidence threshold go out; the rest wait for you.
"Hi Emma, I can see your order #4829 shipped on the 8th via Royal Mail and should arrive today. If it doesn't show up, message me and I'll sort it."
Comments
Instagram and Facebook comments are read like messages. A buying question gets a public answer grounded in the product, a comment-to-DM rule can send the link privately on Instagram, and a complaint under the same post goes to a person instead of a public one-liner.
Public comment
How much is this?
Intent
Buying question
Public reply
It's $68, Marta, and every size is back in sand.
Private DM
Hi Marta, here is the linen shirt in sand: shop.example/linen
Decision
Confidence 0.91 is above your 0.80 minimum and comment automation is on. Below the line, it waits in your review queue.
Escalation
Mine arrived torn and nobody answers my emails.
Automations
A comment-to-DM rule watches your Instagram posts for a keyword. When a comment matches, ReplyBay sends your message privately and, if you add one, a short public reply under the comment. Each DM uses 1 credit; the public reply is free.
@lena.s
Love the blue one. Link please?
Whenan Instagram comment contains link
Ifthe post is Summer collection
Send a private DM
Here is the summer collection: shop.example/summer
Reply publicly
Sent you the link in DMs.
The same four steps on every channel. Inbox replies wait for your approval until you turn auto-send on.
Sign in to Instagram, WhatsApp, Messenger, Gmail or your helpdesk with the provider's own login. Add Shopify so replies can see orders.
Most channels: one sign-in, no code
Each message is read for what the customer wants. ReplyBay finds the order, the product and the policy that applies before it drafts a word.
Order, product, policy, past replies
With auto-send on, replies above your confidence threshold go out on their own. Comment-to-DM rules answer keyword comments on Instagram.
Your threshold, your rules
Payment problems, order changes, legal threats, angry customers and anything below your threshold go to a person, with the conversation and order attached. Refunds and returns do too, unless you opt them in.
Human-only requests never send on their own
Four views drawn from the real interface: the inbox, the AI settings, automations and connected channels. Pick a tab or let it play.
Open the full tourPreview of the inbox: a new Instagram message from Emma about changing her order size, an AI draft at 91% confidence held for review, and a team member accepting it so it is sent.
Every conversation arrives with the order, the knowledge the AI used and a draft with its confidence. When a reply is held, the inbox says why, and one click sends it.
ReplyBay finds the order, drafts the answer, and cites its sources. Confident replies go out on their own. Everything else waits for you.
Shipped June 8 via Royal Mail · Arriving today
Hi Emma, your order shipped on June 8 and should arrive today|
Drafted in your voice · Cited sources
High value · Repeat contact · Flagged
These are the controls every workspace has, and the defaults a new one starts with.
Held drafts, escalations, and the morning glance. Wherever you are when the phone buzzes, the answer is one tap away.
Start freeEvery conversation keeps its provider, workspace, decision, and delivery state. A draft is never presented as sent.
Knowledge and commerce context stays attached to a draft so a reviewer can verify the source before delivery.
Reuse an account across workspaces or connect a different one, while every thread remains bound to its original provider.
Human review when confidence is low Audit trail for delivery decisions Provider-bound conversation history EU-hosted production core
Current production safeguards · August 2026
Start free. Paid plans begin at $19 a month, with the same limits shown inside the live product.
Showing monthly prices
Start here
$0 forever
Start free$19/ month
Billed monthly
$49/ month
Billed monthly
$99/ month
Billed monthly
$199/ month
Billed monthly
AI replies cover writing. Credits cover automation. Human work is always free.
EU-hosted core
ReplyBay's application, database, object storage, backups and workflow processing run in Google Cloud's Netherlands region.
Named sub-processors
Cloudflare, AI model providers such as Anthropic and OpenAI, payment and email providers, and the channels you connect may process the data their service needs outside the EU. The privacy policy names each one.
Not used for training
ReplyBay does not use your customers' messages to train AI models and does not opt them into provider model training.
Inbox replies only after you turn auto-send on, and then only those above your confidence threshold. Until then every reply waits for your approval. Public comment replies are the exception: comment automation is on by default, within your minimum confidence and reply delay, and you can switch it off.
It learns your writing style from replies you approve and resolved conversations, kept private to your workspace, along with your tone settings, help docs and policies. ReplyBay does not train AI models on your data.
The conversation, the customer's orders and products from a connected store such as Shopify, your knowledge base and policies, and replies you approved before. The sources a draft used are shown under it.
Payment problems, chargebacks, legal threats, privacy requests and order changes such as cancellations or address changes. Refunds and returns go to a person too, unless you explicitly opt them in. Angry customers and low-confidence drafts are held as well.
ReplyBay's core application, database, storage and backups run in Google Cloud's Netherlands region. AI model providers such as Anthropic and OpenAI, payment and email providers, and the channels you connect may process the data their service needs outside the EU; the privacy policy names each sub-processor.
Plans are priced by capacity, not per agent. Every AI-written reply uses one AI reply from your plan, and credits pay for automation actions, such as 1 credit for a comment-to-DM. Free, Plus and Pro include one seat, Plus Team five and Pro Team ten. The Free plan includes 100 AI replies and 500 credits every month.
Yes, at any time from Billing in the app. Cancellation takes effect at the end of the current billing period and does not delete your account. Fees are non-refundable, except where required by applicable law.