ReplyBay
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Solutions Ecommerce

Order questions answered from your store, not from memory.

ReplyBay connects to Shopify and TikTok Shop with read-only access, matches each message to its order and drafts replies that cite live status, carrier and tracking. Address changes always come to you, and returns and refunds do unless you opt them in.

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This morning's inbox

  • Maya, Gmail

    Has order #5120 shipped? I need it by Saturday.

    Matched order #5120: shipped yesterday with DHL. The reply includes the tracking link.

    Sent

  • Tom, WhatsApp

    Does the linen shirt run small? I usually wear a medium.

    Drafted from your size guide. It is below your threshold, so it waits for a quick check.

    Draft

  • Jess, Instagram DM

    The lamp arrived broken. I want a refund.

    Refund request. Assigned to you with the order attached; the AI does not answer it.

    To you
Illustrative example. What sends on its own depends on your confidence threshold; payment issues always go to a person, and returns and refunds do unless you opt them in.

How it works

  1. Connect your store

    Shopify or TikTok Shop, with read access to orders and customers. ReplyBay cannot change orders or issue refunds.

  2. Connect where customers write

    Gmail, WhatsApp, Instagram, Messenger or your helpdesk. Messages from every channel land in one queue.

  3. Review the first drafts

    Each draft shows the order and the policy it used. Approve, edit or reject it, and ReplyBay learns your writing style from the replies you approve.

  4. Let the routine ones send

    Pick a confidence threshold. Replies above it send on their own, everything else waits for you, and returns and refunds do too unless you opt them in.

What you get

  • Order lookups

    Order status, carrier, tracking and totals, pulled live when the reply is drafted.

    Learn more

  • One inbox

    Email, chat and social messages in one queue, with the customer's orders next to each conversation.

    Learn more

  • Automations

    Order-status replies in DMs and an after-hours note, each switched on per workspace.

    Learn more

Questions

Can ReplyBay change or refund an order?

No. Store connections are read-only. Requests to change an address, cancel, return or refund go to a person with the order attached.

Which stores does it work with?

Shopify and TikTok Shop. Another order system can be connected read-only as a Custom API from its OpenAPI specification.

What happens when the AI is not sure?

It writes a draft and holds it for review. Nothing below your confidence threshold is sent on its own.

Does it reply in my customers' language?

Yes. ReplyBay detects the language of each message and drafts the reply in the same language, unless you set a fixed reply language for the workspace.

Start with the questions you answer every day.

Connect a store and one channel, review the first drafts, then decide what sends on its own.

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