Shopify
Where is my order, answered with the order.
Connect Shopify read-only and ReplyBay matches each message to its order, then drafts a reply with the live status, carrier and tracking link on every channel you connect.
Free plan with 100 AI replies a month. No credit card required.
Product view
An order lookup in ReplyBay
New message · Liam Park
"Did my order ship yet? I need it before Friday."
$86.40 · Royal Mail · Shipped June 8
Matched automatically by customer email
Reply sent by ReplyBay
Good news Liam, it shipped June 8 with Royal Mail and is on track to arrive Thursday. Tracking is here.
No tabs were opened in the making of this reply.
The customer's email, the matched Shopify order and the reply that cites it. Illustration with an example score.
Workflow
What happens to an order question
Connect read-only
ReplyBay asks for read access to orders and customers. It cannot change orders, issue refunds or touch billing.
The message meets its order
By the customer's email and any order number in the text, on email, WhatsApp, Instagram, Messenger or a helpdesk.
The draft cites live facts
Fulfillment status, carrier, tracking and totals are read at draft time, so the answer is right when it sends.
Sent or held
With auto-send on, confident answers go out. The rest wait for you.
Changes go to a person
Address changes and cancellations escalate with the order attached. Returns and refunds do too, unless you opt them in.
Examples
Four order questions
Message: Did my order ship yet? I need it before Friday.
What ReplyBay does: Sent automaticallyOrder matched: shipped with the carrier, on track for Thursday. The reply cites the order.
Message: can you send it to my work address instead?
What ReplyBay does: Escalated to a personA change to the order. Escalated to a person; the AI never edits an order.
Message: my tracking has not moved in 6 days
What ReplyBay does: Held as a draftAnswered with what the carrier shows, and held for you if the draft falls below your threshold.
Message: I want my money back
What ReplyBay does: Escalated to a personA refund. Escalated to a person by default, with the order and conversation.
Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.
Availability
What works today
Shopify order lookup Live
Order status, carrier, tracking and totals, read live.
TikTok Shop order context Live
Order status, items and totals from a connected TikTok Shop.
Editing orders or issuing refunds Never, by design
The AI reads orders and never changes them. Those requests go to a person.
Checked against the product on
Questions
What Shopify permissions does ReplyBay ask for?
Read access to orders and customers, so it can answer. It asks for no write access, so it cannot change an order, a refund or your billing.
Which channels can use the order data?
Every connected channel: Gmail or any IMAP mailbox, WhatsApp, Instagram, Messenger, and tickets in Zendesk, Gorgias or Re:amaze.
What if the order number is missing?
ReplyBay also matches by the customer's email. If no order matches, the reply asks for the order number or checkout email instead of guessing.
Can I use it with more than one store?
Yes. Each store is its own workspace with its own connections and knowledge; paid plans include several workspaces.
Make the most common ticket a lookup.
Connect Shopify read-only and one inbox, and see this week's order questions drafted with the facts.