Answers go out before you wake up.
ReplyBay reads every message on every channel and drafts a reply that sounds like you. Turn on auto-send and it sends the ones that meet your rules. Anything uncertain waits for your OK.
Product behavior, not benchmark claims.
This is what you wake up to.
The real inbox. Every channel in one queue, every reply already handled or waiting for your call.
From open sea to quiet harbour.
Six things happen to every message that reaches you. Only one of them needs you.
It arrives from anywhere
Gmail, helpdesks, and approved social channels land in one workspace queue, ranked by what needs attention.
It gets read on arrival
Intent, urgency, and tone are scored on arrival. An angry customer outranks a shipping question, every time.
The facts come first
Order status, tracking, and your policies are pulled in before a single word is drafted. No guessed answers.
The reply sounds like you
Learns your writing style from resolved conversations and your tone settings, kept private to your workspace.
It sends, or it waits for you
With auto-send on, confident replies that meet your rules go out. Refunds, edge cases, and heated threads are held for a human. This is the only step that needs you.
Everything gets counted
Resolution rate, sentiment, and volume, live. Ten seconds each morning tells you how the night went.
Urgent rises. Routine goes quiet.
Every message is classified before you would have finished reading the subject line. The customer whose parcel is missing gets seen first. The forty-seventh "where is my order" is answered without a sound.
- Intent and urgency scored on arrival, not when opened
- Angry or at-risk customers flagged straight to the top
- Spam and duplicate threads filtered before they reach you
It writes like you. Quirks included.
ReplyBay studies the replies you have already sent, plus your policies and product docs. Within a day it matches your cadence, your warmth, your sign-off. Customers think they are talking to you because, in every way that matters, they are.
- Tone learned from your sent history, not a template
- Brand rules and banned phrases enforced on every draft
- Answers grounded in your own policies and docs
Ten minutes a day. That is the job now.
One queue, ranked by what needs you first. Approve the held drafts, skim the numbers, close the laptop. The routine work is already done; you only see the messages that earn your attention.
- Held drafts approved, edited, or sent with one keystroke
- Resolution, sentiment, and volume on a single view
- Every auto-sent reply logged and searchable
Works where your customers already are.
Connect with OAuth in minutes. Nothing to migrate, nothing to install.
- Gmail
- Messenger
- TikTok Shop
- Shopify
- Reamaze
- Gorgias
- Zendesk
- Slack