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Conversations2 min

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OpenNeeds a personAwaiting reviewAll

Emmanow

Change size on order #1047Sent

Jonas4 min

Where is my parcel?Resolved

Hanna12 min

Return for the linen shirtNeeds a person

Sofia26 min

Do you ship to Norway?Resolved

Lena41 min

Is the rain jacket back in stock?Resolved

EmmaInstagram · Order #1047

ResolveEscalate

Hi! I ordered the Harbor hoodie in M yesterday. Can I still switch it to L?

09:41

AI · sent 91% confidence

Accepted by Mia

Hi Emma, good news: order #1047 has not shipped yet, so the size can still be changed. I have asked the team to switch it to L, and you will receive an updated confirmation by email.

AcceptEdit

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AI

Saved

RepliesCommentsEscalation

Automatic sending is on

At 90%, 36 of your last 50 replies would have been sent on their own. The rest wait for your team.

Send threshold: 90%
Delay: 2 min
Human takeover: Always on

Delivery controlsChoose when a verified reply may leave ReplyBay.

Automatically send eligible AI replies

Minimum send confidence90%

50%95%

Lower-scoring replies stay for review. Risk and policy checks can still stop a higher-scoring reply.

Business hoursOutside these hours, replies that would send automatically wait for review

Mon to Fri, 09:00 to 17:30Sat and Sun closed

TimezoneEurope/Amsterdam

Next automatic reply17:30 in Amsterdam

SofiaDo you ship to Norway?

Held: outside business hours

Language and signature

Reply languageCustomer's language

Email signature · Added to email replies only

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Set the confidence a reply needs before it leaves ReplyBay, the language it answers in and the hours it may send. Outside those hours, replies wait for your team, and returns and refunds go to a person unless you opt them in.

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Automations

Send a private message when someone comments a keyword.

Comment channelsInstagramConnectedFacebookConnected

Instagram comment-to-DM rules

LINKWhole wordSpring postPublic reply

Private message from your account

Thanks for asking! Here is the spring collection: harborsupply.co/spring

Active

Recent activity

SentLINKDM sent to hanna.lo · 1 creditnow
SentLINKDM sent to jonas.kr · 1 credit18 min
SentLINKDM sent to sofia.nord · 1 credit47 min

247 credits remaining

53 comment-to-DM credits used this month

Each private message sent costs 1 credit. Public replies are free.

Turn a comment into a conversation.

Choose a word people comment on your Instagram posts. When a comment matches, ReplyBay sends one private message from your account and the conversation continues in the inbox. Each message sent costs 1 credit.

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Channels

Where messages come fromReplyBay reads incoming customer messages from these connections.

Healthy

Connected

Webhook reachable
Access token valid
Test message received

Checked just nowTest

Gmail

Healthy

2 connectedChecked 3 min ago

Instagram

Healthy

1 connectedChecked 5 min ago

Messenger

Not connected

Connect

Zendesk

Not connected

Connect

Store dataLets AI look up orders, customers, and products when answering.

Shopify

Healthy

TikTok Shop

Not connected

Connect

AI model OptionalAI is included. Optionally connect your own provider and choose its models.

Anthropic

Not connected

Connect

OpenAI

Not connected

Connect

OpenRouter

Not connected

Connect

Every channel, with its health in view.

Connect inboxes, social channels and your store per workspace. Each connection is tested before it is trusted, and a failing check shows up before a customer notices.

Real inboxesGmail, IMAP and supported helpdesks

Workspace recordsProvider-attributed conversations and messages

Human controlReview-only operation and explicit sending rules