AI helpdesk

An AI helpdesk that knows when to stop.

ReplyBay reads every message on the channels you connect, drafts replies in your voice with your order data, and sends one only when it clears the threshold you set. Payment problems, order changes and angry customers always reach a person.

Start free Explore the product

Free plan with 100 AI replies a month. No credit card required.

Product view

The ReplyBay app

app.replybay.ai

Conversations2 min

Search conversations

OpenNeeds a personAwaiting reviewAll

Emmanow

Change size on order #1047Sent

Jonas4 min

Where is my parcel?Resolved

Hanna12 min

Return for the linen shirtNeeds a person

Sofia26 min

Do you ship to Norway?Resolved

Lena41 min

Is the rain jacket back in stock?Resolved

EmmaInstagram · Order #1047

ResolveEscalate

Hi! I ordered the Harbor hoodie in M yesterday. Can I still switch it to L?

09:41

AI · sent 91% confidence

Accepted by Mia

Hi Emma, good news: order #1047 has not shipped yet, so the size can still be changed. I have asked the team to switch it to L, and you will receive an updated confirmation by email.

AcceptEdit

Write a replySend

Review the thread with its context beside it.

Every conversation arrives with the order, the knowledge the AI used and a draft with its confidence. When a reply is held, the inbox says why, and one click sends it.

app.replybay.ai

AI

Saved

RepliesCommentsEscalation

Automatic sending is on

At 90%, 36 of your last 50 replies would have been sent on their own. The rest wait for your team.

Send threshold: 90%
Delay: 2 min
Human takeover: Always on

Delivery controlsChoose when a verified reply may leave ReplyBay.

Automatically send eligible AI replies

Minimum send confidence90%

50%95%

Lower-scoring replies stay for review. Risk and policy checks can still stop a higher-scoring reply.

Business hoursOutside these hours, replies that would send automatically wait for review

Mon to Fri, 09:00 to 17:30Sat and Sun closed

TimezoneEurope/Amsterdam

Next automatic reply17:30 in Amsterdam

SofiaDo you ship to Norway?

Held: outside business hours

Language and signature

Reply languageCustomer's language

Email signature · Added to email replies only

Decide what may send on its own.

Set the confidence a reply needs before it leaves ReplyBay, the language it answers in and the hours it may send. Outside those hours, replies wait for your team, and returns and refunds go to a person unless you opt them in.

app.replybay.ai

Automations

Send a private message when someone comments a keyword.

Comment channelsInstagramConnectedFacebookConnected

Instagram comment-to-DM rules

LINKWhole wordSpring postPublic reply

Private message from your account

Thanks for asking! Here is the spring collection: harborsupply.co/spring

Active

Recent activity

SentLINKDM sent to hanna.lo · 1 creditnow
SentLINKDM sent to jonas.kr · 1 credit18 min
SentLINKDM sent to sofia.nord · 1 credit47 min

247 credits remaining

53 comment-to-DM credits used this month

Each private message sent costs 1 credit. Public replies are free.

Turn a comment into a conversation.

Choose a word people comment on your Instagram posts. When a comment matches, ReplyBay sends one private message from your account and the conversation continues in the inbox. Each message sent costs 1 credit.

app.replybay.ai

Channels

Where messages come fromReplyBay reads incoming customer messages from these connections.

Healthy

Connected

Webhook reachable
Access token valid
Test message received

Checked just nowTest

Gmail

Healthy

2 connectedChecked 3 min ago

Instagram

Healthy

1 connectedChecked 5 min ago

Messenger

Not connected

Connect

Zendesk

Not connected

Connect

Store dataLets AI look up orders, customers, and products when answering.

Shopify

Healthy

TikTok Shop

Not connected

Connect

AI model OptionalAI is included. Optionally connect your own provider and choose its models.

Anthropic

Not connected

Connect

OpenAI

Not connected

Connect

OpenRouter

Not connected

Connect

Every channel, with its health in view.

Connect inboxes, social channels and your store per workspace. Each connection is tested before it is trusted, and a failing check shows up before a customer notices.

The four main views of the real product: the inbox, AI settings, automations and channels.

Workflow

Connect, understand, automate, escalate

Connect
Gmail or any IMAP mailbox, WhatsApp, Instagram, Messenger and helpdesk tickets, plus Shopify or TikTok Shop for order data.
Understand
Each message is read for intent, language and sentiment, and matched to the customer's order and your knowledge base.
Automate
A cited draft is written in your style. With auto-send on, replies above your confidence threshold go out; the rest wait for you.
Escalate
Payment trouble, order changes, legal and privacy requests and upset customers go to a person, as do returns and refunds by default, with alerts to Slack or Discord if you want them.

Examples

Four messages, four outcomes

Message: what are your opening hours on Sunday?
What ReplyBay does: Sent automatically
Answered from your knowledge base and sent above your threshold.
Message: is the blue one warmer than the grey one?
What ReplyBay does: Held as a draft
The knowledge base is not sure. Held as a draft for you.
Message: please delete all my data
What ReplyBay does: Escalated to a person
A privacy request. Escalated to a person, never answered by the AI alone.
Message: I want to return this
What ReplyBay does: Escalated to a person
A return. Escalated to a person with the order attached.

Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.

Availability

What works today

One inbox for every connected channel Live
Email, chat, social messages, comments and helpdesk tickets.
Cited drafts with confidence scores Live
Every draft shows its sources and score.
Escalation with alerts Live
Priorities P0 to P2, assigned people, and Slack or Discord alerts.
Live chat widget, phone and SMS Not available
ReplyBay does not offer these channels.

Checked against the product on 2026-09-30

Channel by channel

What ReplyBay does on each connection today. Nothing here is a roadmap promise.

Channel	Messages	Public comments	Comment-to-DM	History import	Order data
Gmail	Live	Does not apply	Does not apply	Live	Does not apply
Any IMAP inbox	Live	Does not apply	Does not apply	Live	Does not apply
WhatsApp	Live	Does not apply	Does not apply	Not available	Does not apply
Instagram	Live	Live	Live	Live	Does not apply
Facebook	Live	Live	Not available	Live	Does not apply
TikTok	Waiting	Not available	Not available	Not available	Live
Shopify	Does not apply	Does not apply	Does not apply	Does not apply	Live
Zendesk	Live	Does not apply	Does not apply	Live	Does not apply
Gorgias	Live	Does not apply	Does not apply	Live	Does not apply
Re:amaze	Live	Does not apply	Does not apply	Live	Does not apply

For TikTok, messages means TikTok Shop buyer chat, which switches on when TikTok grants the seller.customer_service scope. WhatsApp has no history import because the WhatsApp Cloud API offers no endpoint for past messages.

Questions

What does an AI helpdesk do that a normal helpdesk does not?

It writes the replies. ReplyBay drafts every answer with your order data and policies, and a threshold you set decides what may send without you.

Can I start without auto-send?

Yes, and that is the default. Every reply waits as a draft until you switch auto-send on.

Which messages never send automatically?

Payment problems, duplicate charges, legal threats, privacy and data requests, and order changes such as address edits or cancellations always go to a person. Returns and refunds do too, unless you explicitly opt them in.

Is my data used to train AI models?

No. ReplyBay learns your writing style from approved replies inside your workspace and does not train models on your data or opt it into provider training.

See what it would have answered.

Connect one inbox, keep auto-send off, and read a week of drafts before you decide anything.

Start free

An AI helpdesk that knows when to stop.

The ReplyBay app

Review the thread with its context beside it.

Decide what may send on its own.

Turn a comment into a conversation.

Every channel, with its health in view.

Connect, understand, automate, escalate

Connect

Understand

Automate

Escalate

Four messages, four outcomes

What works today

Channel by channel

Questions

See what it would have answered.