Gorgias alternative
Replace Gorgias, or keep it and empty the queue.
If you are looking at Gorgias alternatives because of AI costs or queue size, you may not need to move. ReplyBay can draft inside your Gorgias tickets, or run as your inbox on its own. Here is the sourced comparison and both routes.
Free plan with 100 AI replies a month. No credit card required.
Product view
A Gorgias ticket with a ReplyBay draft
Nora VikRequester
I got the wrong size, I need an exchange for a medium.
ReplyBayAgent
So sorry about that, Nora! Happy to exchange. Return label attached; ship it back and the medium goes out the same day we scan it.
Assigned to Anna (P2) in Gorgias · draft waiting
Exchanges always get a human eye. The draft is ready when Anna is.
An exchange request held for a person, with the draft already written and the ticket assigned in Gorgias. Illustration with an example score.
Workflow
Run alongside Gorgias in four steps
Connect with an API key
Your Gorgias domain and an API key. Tickets flow into ReplyBay and replies link back to Gorgias.
Import past tickets
Past conversations become style examples, so drafts sound like your team from the first day.
Map agents and set the threshold
Assign Gorgias agents to escalation levels P0, P1 and P2, and pick the confidence a reply needs to send on its own.
Compare for a month
Watch which tickets closed themselves and which were held, then decide whether you still need both.
Examples
Three Gorgias tickets
Message: where is my parcel? order 4829
What ReplyBay does: Sent automaticallyOrder status from Shopify, answered inside the ticket above your threshold.
Message: please refund me, the dress does not fit
What ReplyBay does: Escalated to a personA refund. Escalated and assigned to the agent you mapped, with a draft ready.
Message: I got the wrong size, I need a medium
What ReplyBay does: Escalated to a personAn exchange. Escalated by default, with a draft ready for your agent to check and send.
Illustrative messages. Automatic actions run only after you switch automation on and a reply clears your confidence threshold; until then each one waits for you as a draft.
At a glance
| ReplyBay | Gorgias | |
|---|---|---|
| Plans and entry price | Free plan with 100 AI replies and 500 credits a month. Plus is $19 a month for 500 AI replies; Plus Team is $49 a month with 5 seats. | Starter $40 a month, billed monthly only, with 50 tickets and 30 automated interactions. Basic $90 a month, or $77 a month billed annually, with 300 tickets. |
| How AI is billed | Each plan includes a monthly allowance of AI replies. Every AI-written reply counts, including drafts a person reviews before sending. | AI Agent on every plan, at $0.85 to $1.00 per automated interaction depending on the plan. |
| Channels | Gmail, any IMAP inbox, WhatsApp, Instagram and Facebook, with Shopify and TikTok Shop order data, and inside Zendesk, Gorgias and Re:amaze. No live chat widget, phone or SMS. | Email, chat, social and help center, with Voice and SMS as add-ons. |
| Getting started | Free plan, free forever, no credit card required. There is no free trial of the paid plans. | Free trial on Starter, Basic and Pro. |
Gorgias figures are quoted from Gorgias's own public pages on the date above. Prices are in US dollars as listed and can change, so check the source before deciding.
Where Gorgias is strong
- One product for the whole support desk: tickets, help center, and Voice and SMS add-ons.
- Integrations for Shopify, BigCommerce and Magento, plus more than 150 app integrations.
- The plan comparison lists AI Agent actions (cancel, discount, apply), so the AI can do more than answer.
Stay with Gorgias alone if
- Your team relies on Voice, SMS or the help center in the same product.
- You want the AI to take order actions such as cancelling or applying a discount. ReplyBay reads orders and never changes them.
- Your ticket volume sits comfortably inside the automated interactions your plan includes.
Add ReplyBay if
- You want AI replies held to a confidence threshold, with auto-send opt-in and refunds sent to a person by default.
- Instagram comments and comment-to-DM matter to you, next to email and chat.
- You would rather have a monthly allowance of AI replies than a fee per automated interaction.
Sources
- Gorgias pricingChecked
ReplyBay figures come from the ReplyBay pricing page. ReplyBay is not affiliated with the companies named here; their names and trademarks belong to them.
Availability
What works today
Drafts and replies inside Gorgias tickets Live
Replies link back to the ticket.
Past ticket import Live
Any time, as style examples.
Escalations assigned to Gorgias agents Live
P0, P1 and P2 mapped to the agents you choose.
Live chat widget, voice, SMS, help center Not available
ReplyBay has none of these. Keep Gorgias or another tool for them.
Checked against the product on
Questions
Can I move off Gorgias completely?
If the channels you need are ones ReplyBay connects directly (Gmail or any IMAP mailbox, WhatsApp, Instagram, Messenger) and you do not need live chat, voice, SMS or a help center, yes. Otherwise run ReplyBay inside Gorgias.
Does ReplyBay replace the Gorgias AI Agent?
It can do the answering part: drafts grounded in your orders and policies, sent only above your threshold. It does not perform order actions.
How are these Gorgias figures sourced?
From Gorgias's own pricing page, on the date shown. Prices change, so check the source before deciding.
What does it cost to try?
The Free plan includes 100 AI replies a month with no credit card. Plus is $19 a month for 500 AI replies.
Try it inside Gorgias before you move anything.
Connect Gorgias with an API key, keep auto-send off, and compare the drafts with what your team sent.