DMs answered, comments guarded.
Instagram is two jobs: private questions that want answers and a public comment section that wants a bouncer. ReplyBay does both.
love this!! does the necklace come in gold? ✨
14:05It does! Gold and rose gold, both in stock right now. The gold one is the team favourite. 💛
14:05 ✓✓Comment on post: "total scam, don't buy" · sentiment: negative
Hidden from public view. Flagged to you with the commenter's order history.
14:05 ✓✓The question got answered. The bait got benched.
How it works with Instagram
Connect DMs, enable comments
DMs connect with your Instagram account and page token. Comment monitoring switches on with one click after that, no extra credentials.
Sentiment first
Every comment is read for tone before anything happens: positive, neutral, or negative, with a confidence score.
Five moderation moves
Hide, like, skip, reply, or like and reply. The AI suggests, you confirm with a single key, or let confident calls run on their own.
Public answers that sell
A fast, warm reply under a post is marketing. Everyone shopping that post reads it.
Bait benched quietly
Trolling gets hidden before it spreads. Real complaints from real customers escalate to you instead.
Messenger included
The same connection pattern covers Facebook Messenger and Facebook page comments.
Story-speed DMs
Product questions from stories and posts get answers while the interest is still warm.
Also flows into the same bay