Your helpdesk, on autopilot.
Keep Zendesk. Keep your macros, your views, your workflows. ReplyBay drafts inside the tickets you already have, and closes most of them before you open the view.
Ticket #18443 · via Zendesk · synced
Owen BrightRequester
The discount code from your newsletter is not working at checkout.
ReplyBayAgent
Sorry about that, Owen. That code expired yesterday; the current one is HELLO15, valid through Sunday, and it works on everything in your cart.
Closed in Zendesk. Logged in ReplyBay.
How it works with Zendesk
Connect with an API key
API key, domain, email: three fields and your tickets sync into the queue. Every reply links back with "View in Zendesk".
Drafts land in tickets
ReplyBay reads the ticket, drafts the answer, and sends or holds based on your threshold, inside your existing helpdesk flow.
Escalations reach real agents
Fetch your agent roster and map agents to P0, P1, P2. Escalated tickets get assigned to the right human automatically.
No migration, no retraining
Your team keeps their tool. ReplyBay removes the volume, not the workflow.
History becomes voice
Sync past tickets and years of good support writing become the voice the AI drafts in.
Agent-level routing
P0 to on-call, P1 to the manager, P2 to support: assigned in Zendesk, not just flagged.
Receipts per ticket
Every AI reply logs its confidence, sources, and action. Audits take minutes, not afternoons.
Also flows into the same bay