Support that speaks JSON.

Everything ReplyBay does in the inbox, it can tell your systems about. Webhooks for every event, endpoints for conversations, drafts, and analytics, keys scoped to exactly what each integration needs.

Webhooks for every event

The moment a draft is written, sent, escalated, or resolved, your endpoint hears about it. Payloads are small, stable, and versioned; signatures verify every delivery.

conversation.createdA new customer conversation arrived on any channel.
draft.createdThe AI wrote a reply and scored its confidence.
draft.sentA reply went out, auto-sent or approved by a human.
conversation.escalatedA thread was handed to a human, with priority and reason.
conversation.resolvedA thread was closed, by the AI or by your team.

{
  "event": "draft.created",
  "workspace": "ws_acme",
  "channel": "gmail",
  "draft": {
    "id": "drf_8Kp2qN",
    "confidence": 0.94,
    "status": "awaiting_review",
    "language": "en"
  },
  "created_at": "2026-06-30T09:41:22Z"
}

Keys that grant exactly enough

API keys are scoped, prefixed, and revocable. They show once at creation, then only a prefix; last-used timestamps expose stale keys.

read:conversations

Pull threads and messages into your data warehouse.

read:analytics

Feed resolution rates and confidence stats to your BI dashboard.

write:knowledge

Push policy updates from your docs pipeline, so the AI always answers from the latest version.

Full reference at launch

The complete endpoint reference ships with the beta, alongside API access on the Scale plan. Join the waitlist and it lands in your inbox the day it opens.

Join the waitlist →Browse the docs