Your inbox answers itself.
Email is where support goes to pile up. Connect Gmail once and every thread gets read, drafted in your voice, and answered from your own address, threaded like you typed it.
Emma Wilson <emma.w@gmail.com> 02:09
Hi, I ordered last week and nothing has arrived. Where is my order #4829??
You <support@yourstore.com> 02:11
Hi Emma, no worries. Your order shipped June 8 via Royal Mail and arrives today. Here is your tracking link.
Sent at 02:11. You were asleep.
How it works with Gmail
Connect with one OAuth click
You approve access from Google, we never see your password, and revoking it takes one click. Recent threads sync in about two minutes.
It learns from your sent mail
Years of your best replies become the voice profile: your greeting, your sign-off, the way you apologise for a late parcel.
Replies thread from your address
Customers see a normal reply from you, in the same thread, from the same address. Labels and filters keep working like nothing changed.
Multi-mailbox routing
Run several Gmail or IMAP accounts side by side. One Primary mailbox is watched for new messages; P0, P1, and P2 mailboxes send escalation replies from the right address.
History sync
Pull in past conversations any time. More history means drafts that sound like you sooner.
Nothing to migrate
Keep Gmail. Keep your filters. ReplyBay works on top, not instead.
Escalations stay email
When a thread needs you, it lands back in your inbox with full context, not in yet another tool.
Also flows into the same bay