Fewer tickets, same Gorgias.
Gorgias organizes the queue. ReplyBay empties it. Connected in minutes, drafting inside your tickets with your order data and your policies.
Nora VikRequester
I got the wrong size, I need an exchange for a medium.
ReplyBayAgent
So sorry about that, Nora! Happy to exchange. Return label attached; ship it back and the medium goes out the same day we scan it.
Assigned to Anna (P2) in Gorgias · draft waiting
Exchanges always get a human eye. The draft is ready when Anna is.
How it works with Gorgias
API key and domain
Two fields, one connection test, done. Tickets flow into the queue and replies link back to Gorgias.
Routine closes itself
Order status, shipping, product questions: sent automatically above your threshold, straight from the ticket.
Judgment calls wait for people
Exchanges, refunds, and anything sensitive arrive as held drafts, pre-written and assigned to the right agent.
Built for e-commerce tickets
Order context rides along on every draft, so the answer cites the actual parcel, not a template.
Pre-written escalations
When a human takes over, the draft is already there. Editing beats typing from zero.
Agent P0/P1/P2 mapping
Escalations assign themselves to the matching agent in Gorgias.
Sync history
Import past tickets any time; the voice profile gets sharper with every batch.
Also flows into the same bay