Voice & AI
How voice training works
Customers should not be able to tell the difference. This is how that happens.
What it learns from
Your sent replies, your knowledge documents, your policies, your product catalogue. From these ReplyBay builds a profile of tone, phrasing, greeting and sign-off habits, and the specific way you handle apologies, delays, and refunds.
Every edit is a lesson
When you edit a draft before sending, the edit is captured as training data for your workspace. The AI compares what it wrote to what you sent and closes the gap. Merchants typically see drafts converge on their voice within the first week.
Your data stays yours
Voice training is per-workspace. Your conversations never train shared models, never leak into other stores, and never leave EU hosting.