Analytics & team
Team roles and invites
Solo today, five people at launch. The roles are ready when you are.
Four roles
Owner runs the workspace. Admins manage settings and people. Agents work the inbox and the queue. Viewers see everything and touch nothing. Ownership transfers with an explicit confirmation, never by accident.
Invites in seconds
Invite by email or generate a shareable invite link, pick the role, done. Pending invites are listed and revocable until accepted.
Internal notes
Teammates coordinate inside the thread with internal notes: amber, team-only, invisible to the customer. The handoff happens where the context is.