Knowledge
The knowledge base
Write your policy once. Watch it answer a thousand tickets.
Four document types
Policies (shipping, returns), FAQs, legal documents, and learned cases. Add them inline: title, type, content, done. Quick-start templates exist for a Shopify store policy and a basic FAQ.
Synced to the AI, visibly
Documents are embedded for retrieval, and you can watch it happen: each doc shows its sync status and chunk count. Edit a policy, hit "Sync to AI", and the next draft cites the new version.
Citations, always
Drafts grounded in a document cite it, in the inbox context panel and on every queue card. When the AI claims your return window is 30 days, you can see exactly which document said so.