Integrations
Connecting WhatsApp
The channel where customers expect an answer in minutes, finally staffed around the clock.
Requirements
WhatsApp connects through the official Business API: you need a verified Meta Business account, a phone number ID, and an access token. The setup guide in Channels walks each field with the exact webhook path to register.
Built for its limits
WhatsApp caps messages at 4096 characters, so the composer counts down as the AI drafts. Replies stay tight, human, and inside the limit.
Same brain, faster channel
Order lookups, knowledge citations, confidence scores, escalation: everything works identically. Only the tempo changes, and the AI does not mind tempo.