Integrations
Helpdesks: Re:amaze, Gorgias, Zendesk
Keep your helpdesk. Fire the queue anxiety. ReplyBay drafts inside the tools you already run.
Connect in minutes
Each helpdesk connects with an API key and your domain. Tickets sync into the ReplyBay queue, and every reply links back with "View in Re:amaze / Gorgias / Zendesk" so nothing forks.
Route escalations to real agents
Fetch your agent roster and assign each agent an escalation level: P0 for urgent on-call, P1 for a manager, P2 for the support team. When the AI escalates, the conversation is assigned to the matching human automatically.
History is training
Use Sync history to import past tickets. Years of your best support writing become the voice the AI drafts in.