Integrations
Escalation alerts: Slack and Discord
When something needs a human, the right human hears about it in seconds, in the channel they already watch.
Per-priority webhooks
Wire separate webhooks for P0 (urgent, on-call), P1 (manager), P2 (support team), and a fourth for errors and dead letters. A refund dispute pings the manager channel; a crashed send pings engineering; nobody drowns in everything.
Escalation, delivered
Alerts fire the moment a conversation escalates, with the reason attached. Median time from angry message to alert: under five seconds.