Voice & AI
How ReplyBay learns your style
Drafts should read like your team wrote them. This is how ReplyBay gets there, and what it does not do.
What it learns from
Resolved conversations from your workspace, your tone instructions, your knowledge documents, your policies and your product catalogue. When it drafts, ReplyBay looks up similar past replies and uses them as style examples for tone, phrasing, greetings, sign-offs and the way you handle apologies, delays and refunds.
Your replies shape later drafts
When a conversation is resolved, ReplyBay reviews the exchange. Good ones are kept for your workspace, with personal details removed, and become style examples for later drafts. Replies your team sends, including edited drafts, can become examples this way. How closely drafts match your voice depends on how many good examples your workspace has.
Your data stays yours
Style examples belong to one workspace. No AI model is trained on them, and they never appear in another store's drafts. They are stored with the rest of your workspace data in ReplyBay's EU-hosted core; the AI model provider that writes a draft receives only the examples that draft needs.